Thanks for stopping by our online store!
We have tried to cover all the general and shipping information you might be looking for on this page, but if you have any further questions please drop us a mail via the contact form here.
Where we ship to
Worldwide shipping is available for the most products listed in our store, except where rights restrictions may limit us to do so on any specific title; i.e. where we only have rights to sell within the UK/EU.
Where we ship from
The vast majority of orders and packed and shipped by us from our office in London, UK, but some items are available for fulfilment from Austria, for EU based customers, and from Texas for North American based customers. Product-specific shipping information is shown on each individual product page so you can easily see where your order is due to be sent from.
When we ship
We endeavour to have orders shipped within three working days of being placed. Pre-order items are sent out a few days ahead of release, in an effort for these to arrive as close to the release date as possible. We'll do everything we can to get your order to you as quickly as we can but please remember that once it has left us we cannot be responsible for how quickly the delivery service gets your order to you.
When we ship if you order multiple items
Please note that if you buy a pre-order item alongside an item which is already released and is available to be shipped immediately, to save you spending more than you need to on shipping both items will be sent together on the release date of the pre-order item.
Often when we announce new titles we may not have the stock in hand, meaning that we will use so-called 'mock-ups' for imagery. You'll more than likely be used to seeing these across the various online stores you shop at, for many different items, but certainly for vinyl.
We are always careful to ensure that these mock-ups are created to represent as closely as possible the finished stock that we are due to receive; however the sometime vagaries of vinyl production may mean that you occasionally see small differences. If we notice these, we'll make a point of saying so, but it's not usually an issue that arises.
When we do get stock delivered, we will take photos ourselves and replace these on the store and it's likely that you'll notice little to no difference!
If you have a query or any issues regarding an order, please email firstname.lastname@example.org
You can find out more about us and our brilliant artists at hasslerecords.com.